No prior experience required. Prior hospitality experience preferred.
To take room service orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction.
Promptly answer room service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
Immediately input order information into micros system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
Answer calls for pick-up of trays and/or tables and direct buspersons to retrieve items.
Maintain clean and organized work station and assist with breaking down trays.
Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Assist IRD Wait Staff with the set-up of trays.
Keep track of wait staff to make sure orders are being handled promptly.
Performing general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Perform other duties as requested, such as special guest requests.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.