No prior experience required. Prior cocktail experience preferred.
Service of beverage and/or food in a friendly, courteous and timely manner, resulting in guest satisfaction.
Inputs orders into point of sale system to inform bartender an order was made in a timely order.
Checks and maintains proper set-up and cleanliness of service station before, during and after shift.
Greets guests in a friendly and courteous manner and explains all specials, promotions and snacks.
Takes beverage orders, reciting selection of all call and premium brands as requested, requires memorization of all available drinks. Takes food orders, reciting sushi specials.
Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
Take food and sushi orders and input orders in Micros correctly and assist with running food where needed.
Present the guest with the check promptly, thanking them and inviting them to return, so they will frequent the restaurant again.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Perform general cleaning tasks, using standard hotel cleaning products as assigned by your supervisor to adhere to health standards.
Perform other duties and responsibilities as requested i.e., special guest requests.
Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Specific Job Knowledge, Skill, and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
Knowledge of the appropriate table settings, tableware and menu items.
Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large awkward trays weighing up to 30 lb. through a crowded room on a continuous basis throughout shift.
Ability to operate beverage equipment such as a blender.
Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.