No prior experience required. Prior hospitality and/or communications experience preferred.
Position Purpose:
Answer and respond to internal and external calls in a friendly and courteous manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Essential Functions:
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly, and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Direct calls to guest rooms ensuring to verify proper security information
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
Dispatch Housekeeping and Engineering calls in a timely manner and follow-up to ensure that tasks are completed.
All other duties and instructed by supervisor.
Other:
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
