Finance and Accounts Receivable experience preferred. Some work experience in related field required.
Assist in processing billing for Hotel guests and group functions. Lead associate for general guest disputes and billing reconciliation.
Promptly answer telephone calls (emails, faxes, etc.), greet callers in a positive and professional manner, listen to internal and external customers to understand inquiries and requests – provides accurate information and prompt assistance, including correcting charges and providing guest with appropriate documentation
Group billing – posting of charges and preparation of invoices
Filing and verification of all credit card authorization forms, charge tickets, credit card tickets, H57 vouchers, registration cards, BIGMAPS
Disputed account – responsible for researching all disputed charges, correcting and re-billing as appropriate
Process/file reports generated daily by night audit and management of file box storage/records between office and on property storage.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Assists office in other administrative duties as needed (filing & scanning)
Performs other duties as requested by the Group Credit Analyst and/or Financial Analyst
Assists with end of month closing, regardless of day of week.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.