Night Auditor Supervisor

Qualification Standards:

Education:

High school graduate or equivalent preferred.

Experience:

Finance and Accounts Receivable experience preferred. Some work experience in related field required.

Licenses or certificates:

None.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available). 

Hilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future. 

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Position Purpose:

Assist in processing billing for Hotel guests and group functions. Lead associate for general guest disputes and billing reconciliation.

Essential Functions:

(Average Percent of Time)

      45%     Promptly answer telephone calls (emails, faxes, etc.), greet callers in a positive and professional manner, listen to                      internal and external customers to understand inquiries and requests – provides accurate information and prompt                        assistance, including correcting charges and providing guest with appropriate documentation.

      20%     Group billing – posting of charges and preparation of invoices.

      15%     Filing and verification of all Epayments, charge tickets, credit card tickets, H57 vouchers, registration cards,                                BIGMAPS.

      10%     Disputed account – responsible for researching all disputed charges, correcting and re-billing as appropriate.

      5%       Process/file reports generated daily by night audit and management of file box storage/records between office and                      on property storage.

      5%      Credit card chargebacks – responsible for reviewing all inquiries from credit card companies, recording in the                             books and responding timely to minimize any revenue exposure

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Assists office in other administrative duties as needed (filing & scanning)

• Performs other duties as requested by the Group Credit Analyst and/or Financial Analyst.

• Assists with end of month closing, regardless of day of week.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Possession of excellent communication skills, both verbal and written.

• Office machines: operate calculator/10-key, copier, fax, phone.

• Skilled in use of Microsoft Office.

• Ability to deal professionally with difficult situations and people in person, by phone and email.

• Attention to detail to ensure accuracy.

• Ability to learn and perform all essential functions accurately and safely with minimal direct supervision.