Coffee Break Server

Qualification Standards:

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities.  High school education is preferred but not required.

Experience:

Prior banquet and/or hospitality experience is preferred.

Licenses or certificates:

None are required for hire, but alcohol awareness and safety awareness courses will be required during employment.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance in accordance with policy set forth by the management of the Hilton Sandestin Beach & Golf Resort.  Issued uniforms must be maintained and always worn while on property

Hilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Position Purpose:

Assist in the setup of continentals and coffee break functions and service of food and/or beverages in a friendly, courteous and professional manner according to the Hilton’s high standards of quality.

Essential Functions:

• Assist in set up of break tables to include linen, service ware, glassware and decorations.

• Serve the food and/or beverage in the order and expectation of the guest and banquet department to ensure consistency throughout the banquet function. Promptly bus dishes as needed for required by needs of function.

• Greet guests and respond to requests in a friendly and courteous manner.

• Assist in the cleaning and resetting of banquet rooms and breaks according to banquet function sheet specifications to ensure the readiness of the room for the following function. Assist in the cleaning of all service areas to ensure a safe working environment.

• Requisition and store all items needed for successful operation of the Banquet Coffee Break Department.

• Complete extra assignments designated by Director of Banquets or Asst. Banquet Manager.

• Attend all required safety and training seminars.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.

• Perform general cleaning tasks using standard hotel cleaning products, as assigned, to adhere to health standards.

• Periodical assistance in support of stewarding and banquet set up staff.

•  Abide by all Federal, State and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be able to communicate well with people.  Be a problem solver and an independent thinker and worker.  Must be able to delegate responsibility and follow up on assignments. 

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

• Knowledge of the appropriate table settings and service ware.

• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate instructions.

• Ability to read and comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

• Ability to read and understand Banquet Event Orders and disseminate information on them.

• Ability to remember, recite and promote the variety of menu items.

• Learn, remember, and recite the layout of the hotel and be able to give accurate directions to guests.

• Ability to transport up to 40 lb., on a service tray, through a crowded room on a continuous basis throughout the shift. Including lifting 5-gallon coffee urn on to and off break tables or carts.

• Ability to perform all duties within extreme temperature ranges including prolonged outdoor exposure.

• Ability to operate and instruct others on use of standard equipment, i.e.; coffee machine, tea machine, etc.