No prior experience required. Prior hospitality experience preferred.
Position Purpose:
To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.
Essential Functions:
Retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, and all condiments. Responsible for tray set-up to comply with Hilton standards (flower vase with tray pick up card, mints).
Carry trays up to 30lbs. or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set-up, present check.
Assist buss persons in removing trays and tables from guest floors and returning them to designated locations.
Set-up room service trays and tables in anticipation of incoming orders. And assist the cashier with answering phones.
Deliver guest room amenities.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Perform all assigned side work to include replenishing condiments and restocking side stands.
Perform general cleaning tasks as assigned by supervisor.
Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
Other:
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.