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Guest Services
Based on Experience

No prior experience required.  Prior guest service or other hospitality experience preferred.

Position Purpose:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage and parking vehicles as requested.  Acquaint each guest with room and features.

Essential Functions:

  • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 125 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.

  • Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.

  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

  • Organize and store luggage as necessary in a designated area.

  • Read and match luggage tags, write claim tickets and detach portion to give to guest.

  • Greet customers immediately with a friendly and sincere welcome.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.

  • Zip out Checkout packets, mail, packages, faxes, etc. to specific guest rooms.

  • Clean carts and other equipment used in the department.

  • Answer the Bell desk phone and provide information as needed.

  • Other duties as assigned by the supervisor


Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


  • Must have a valid/current Florida driver's license.


Human Resources
4000 S. Sandestin Blvd. Miramar Beach, FL 32550
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