Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Experience:
No prior experience required. Prior hospitality and/or communications experience preferred.
Licenses or certificates:
No special licenses required.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Free daily meal service (lunch or dinner)
Health insurance
Paid sick time
Paid time off
Vision insurance
Position Purpose:
Answer and respond to internal and external calls in a friendly and courteous manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Essential Functions:
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly, and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Direct calls to guest rooms ensuring to verify proper security information
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
Dispatch Housekeeping and Engineering calls in a timely manner and follow-up to ensure that tasks are completed.
All other duties and instructed by supervisor.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Operate facsimile machine to send, receive, and log transmissions. Notify guests using the message function of the computer of incoming faxes, package and express mail deliveries.
Maintain an alert, attentive, calm, and reassuring tone of voice
Be responsive to guest's requests by communicating their needs to appropriate departments in a prompt and courteous manner.
Other duties and special projects as assigned by the supervisor such as room reservations processing, selected guest service agent functions, development and analysis of PBX reports with regard to call volume, service levels and others.
