Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Free daily meal service (lunch or dinner)
Health insurance
Paid sick time
Paid time off
Vision insurance
Position Purpose:
To answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Hilton's high standards of quality.
Essential Functions:
Greet guests via telephone and complete the booking process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, promoting marketing programs, and providing information regarding property and local area.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
All other duties as assigned by your supervisor.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Operate facsimile machine to send, and receive faxes. Notify guests using the message function in the guests reservation.
Use the photocopier to make copies of items as required.
Verify credit card authorizations for processing advance deposits.
Other duties as assigned by supervisor such as assisting PBX operators, inputting Sales group lists or special reservations for Conference/Catering Department.
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
Ability to listen effectively and to speak English clearly over the telephone.
Ability to access, read, and accurately input information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with employees, customers, and patrons.
Ability to sit for extended periods of time.
Ability to follow written and or verbal instructions in English.
Ability to communicate effectively in English in writing and orally.
