Previous hotel front desk or reservations experience required. Supervisory experience preferred.
Position Purpose:
To ensure that the resorts room inventory is controlled, to maximize revenue and increase occupancy. To increase guest satisfaction by providing efficient and courteous guest service in accordance with the standard of the Hilton Sandestin Beach Golf Resort & Spa. To increase guest satisfaction and loyalty by ensuring room type and other special request are fulfilled.
Essential Functions:
Pre-assign incoming groups, Hilton Honors guests, and other “Best Guests” using the CRM report taking into account special requests and available upgrades.
Monitor room type availability for groups to ensure that room types are available when total rooms are available.
Monitor the tape chart daily to ensure that there are no match blocks.
Coordinate with reservations department to ensure same day reservations requests are not overlooked.
Demonstrates a working knowledge of all services and facilities in the hotel.
Demonstrates proficiency in the hotel’s property management system, ONQ.
Attend weekly staff meetings with group resumes to understand group’s blocks and needs.
Monitor pending rooms and place reservations in Vacant/Ready rooms when possible.
All other responsibilities as assigned by your supervisor.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Assist front desk with check-in and check-outs, and daily checklists when necessary.
Answer reservations phone calls as needed and assist when call volume is high.
Other:
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.