High school diploma required. College degree preferred.
Experience:
5-8 years experience in Supervisory/Management/Assistant Housekeeping position preferred.
Licenses or certificates:
No special licenses required. Certificates in sanitation, interior design, safety, are desired.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Free daily meal service (lunch or dinner)
Health insurance
Paid sick time
Paid time off
Vision insurance
Position Purpose:
Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
Essential Functions:
Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for housekeeping department.
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.
Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Supervise the operation of linen, uniform, supply and storage rooms.
Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
Document needs of the department to furnish management with budget requests.
Manage, monitor and make adjustments in order to comply with energy conservation program management.
Monitor issuance of keys and maintain inventory.
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Knowledge of Hilton Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Basic mathematical skills to prepare moderately complex calculations for financial reporting.
Supervisory skills to manage entire housekeeping operation.
Ability to deal effectively with employees, vendors, contractors.
Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
Ability to access and accurately input information using a moderately complex computer system.
