Prior security/law enforcement or military experience preferred.
Position Purpose:
Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.
Essential Functions:
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two-way radios, bending, stooping and kneeling as in performing CPR.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock and safe problems, coordinate expedite response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Investigate accidents, thefts, property loss and unlawful activities Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Observe the CCTV monitors for any unusual activity and in the case of suspicious activity report directly, via radio, to the security supervisor on duty; report any alarms similarly.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
Provide accurate information to inquiries for directions, hours of operation, etc.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Assist guests with door locks and in-room safe problems using moderately complex hand-held electronic equipment.
Other duties as assigned by supervisor, including, but not limited to processing and issuing employee parking stickers and assigning employee lockers.
Monitor local and national news and weather for any safety and weather related issues.
Other:
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.