One-year experience in guest service is desired. Computer software knowledge is preferred.
Position Purpose:
The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge areas neat, clean and stocked with all amenities.
Essential Functions:
Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Review guest appointment/schedules as needed.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa.
Daily Responsibilities:
Responsible for the opening and closing of the steam, sauna and whirlpool areas and their daily sanitation.
Responsible for setting up daily water, tea and snacks according to Hilton standards.
Replenishes lockers with guest amenities, clothing and towels.
Maintains the supplies, treatment area and wet areas keeping them neat and presentable.
Collects and delivers dirty linen from locker area, fitness center and staff lounge as necessary.
Stocks linen closest in locker area and treatment hallway as necessary.
Maintains the snack and water areas throughout the day.
Maintains laundry inventory.
Performs special projects delegated by the Supervisor and/or Spa Director i.e. monthly inventory.
Assists with the cleaning of the Fitness Room.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Possess ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
